Troubleshooting
-
My sensors are not showing up on the pairing screen
This problem occurs during the sensor fitment process and is commonly a result of the following: Ensure…
-
My sensors keep disconnecting when I perform an assessment
When performing an assessment, please ensure that you stay within range when performing an assessment: Indoors: Up…
-
I am experiencing intermittent data loss when performing an assessment
When performing an assessment, please ensure that you stay within range when performing an assessment: Indoors: Up…
-
I am experiencing connection difficulties when performing an assessmen...
When performing an assessment, please ensure that you stay within range when performing an assessment: Indoors: Up…
-
My sensors will not turn on
This commonly happens when your sensor battery is flat. Plug your sensors in to your USB cable…
-
My sensors are not charging
This problem commonly occurs when the charging cable is broken or the charging source is not working.…
-
My sensors are paired to the wrong location
Check the serial numbers of the sensors in the app with the sensors you are using to…
-
One of my Professional Suite sensors fell off during a Monitoring sess...
If a sensor falls off during a dorsaVi Professional Suite Monitoring session, do not re-attach the sensor…
-
My Monitoring data is incorrect in mydorsaVi
This problem can arise due to a range factors, including incorrect sensor placement, calibration errors, as well…
-
I am wearing Professional Suite sensors for a Monitoring session, but ...
Please follow the steps below to connect the dorsaVi Professional Suite sensors to your mydorsaVi app: Check…