• My sensors are not showing up on the pairing screen

  This problem occurs during the sensor fitment process and is commonly a result of the following: Ensure…

  Feb 9, 2020 05:35 PM UTC

• My sensors keep disconnecting when I perform an assessment

  When performing an assessment, please ensure that you stay within range when performing an assessment: Indoors: Up…

  Feb 9, 2020 05:39 PM UTC

• I am experiencing intermittent data loss when performing an assessment

  When performing an assessment, please ensure that you stay within range when performing an assessment: Indoors: Up…

  Feb 9, 2020 05:41 PM UTC

• I am experiencing connection difficulties when performing an assessmen...

  When performing an assessment, please ensure that you stay within range when performing an assessment: Indoors: Up…

  Feb 9, 2020 05:43 PM UTC

• My sensors will not turn on

  This commonly happens when your sensor battery is flat. Plug your sensors in to your USB cable…

  Feb 9, 2020 05:46 PM UTC

• My sensors are not charging

  This problem commonly occurs when the charging cable is broken or the charging source is not working.…

  Feb 9, 2020 05:47 PM UTC

• My sensors are paired to the wrong location

  Check the serial numbers of the sensors in the app with the sensors you are using to…

  Feb 9, 2020 05:49 PM UTC

• One of my Professional Suite sensors fell off during a Monitoring sess...

  If a sensor falls off during a dorsaVi Professional Suite Monitoring session, do not re-attach the sensor…

  Feb 9, 2020 05:51 PM UTC

• My Monitoring data is incorrect in mydorsaVi

  This problem can arise due to a range factors, including incorrect sensor placement, calibration errors, as well…

  Feb 9, 2020 05:52 PM UTC

• I am wearing Professional Suite sensors for a Monitoring session, but ...

  Please follow the steps below to connect the dorsaVi Professional Suite sensors to your mydorsaVi app: Check…

  Feb 9, 2020 05:54 PM UTC