Support Center
Troubleshooting
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I am wearing Professional Suite sensors for a Monitoring session, but ...
If this problem arises, use the sync function to ensure your data is up-to-date. If your device…
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I cannot see my assessment reports in mydorsaVi
Please follow the steps below to view assessment reports in your mydorsaVi app: Check your internet connection…
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I cannot login to mydorsaVi
Please follow the steps below to successfully login to mydorsaVi: Check your internet connection on your device.…
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I don’t know my mydorsaVi login details
Check your email inbox and spam folder for a mydorsaVi email sent by your clinician with a information…
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I am not seeing any assessment data at the end of a Professional Suite...
This problem commonly occurs when the sensors are not placed or calibrated correctly during the assessment setup.…
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I am not seeing any assessment data at the end of a Professional Suite...
This problem commonly occurs when the sensors are not placed or calibrated correctly during the assessment setup.…
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The avatar does not look right while performing a Professional Suite L...
This problem commonly occurs when the sensors are not placed or calibrated correctly during the assessment setup.…
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My data does not look correct during the Professional Suite assessment...
This problem commonly occurs when the sensors are not placed or calibrated correctly during the assessment setup.…
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I paired the wrong sensors in Professional Suite
Check the serial numbers of the sensors in the app with the sensors you are using to…
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I cannot turn my sensors off
To turn your sensors on, press the button located at the front of the sensor. The sensors…