Troubleshooting
-
I am wearing Professional Suite sensors for a Monitoring session, but ...
If this problem arises, use the sync function to ensure your data is up-to-date. If your device…
-
I cannot see my assessment reports in mydorsaVi
Please follow the steps below to view assessment reports in your mydorsaVi app: Check your internet connection…
-
I cannot login to mydorsaVi
Please follow the steps below to successfully login to mydorsaVi: Check your internet connection on your device.…
-
I don’t know my mydorsaVi login details
Check your email inbox and spam folder for a mydorsaVi email sent by your clinician with a information…
-
I am not seeing any assessment data at the end of a Professional Suite...
This problem commonly occurs when the sensors are not placed or calibrated correctly during the assessment setup.…
-
I am not seeing any assessment data at the end of a Professional Suite...
This problem commonly occurs when the sensors are not placed or calibrated correctly during the assessment setup.…
-
The avatar does not look right while performing a Professional Suite L...
This problem commonly occurs when the sensors are not placed or calibrated correctly during the assessment setup.…
-
My data does not look correct during the Professional Suite assessment...
This problem commonly occurs when the sensors are not placed or calibrated correctly during the assessment setup.…
-
I paired the wrong sensors in Professional Suite
Check the serial numbers of the sensors in the app with the sensors you are using to…
-
I cannot turn my sensors off
To turn your sensors on, press the button located at the front of the sensor. The sensors…