Support Center
FAQS
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Updating your software
Option 1: Sync your dorsaVi Software To update your software, open the ViPerform application. ViPerform will automatically…
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Minimum System Requirements – ViMove
For our ViMove system and best user experience, dorsaVi recommends using a Microsoft Surface Pro 4 (256…
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Sensors are not configuring and the software keeps showing the reconfi...
If you are experiencing a problem with your sensors not configuring please follow these steps: Double…
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I have forgotten my username / password
By default your username and password are the initial of your first name and your full last…
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How to move the software on to a new computer
Firstly, if possible synchronize your old PC to the cloud using the Sync button. Then once that…
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How long should syncing my data take?
dorsaVi now has synchronization servers all over the world. Syncing your dorsaVi software is done in five…
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How do I get access to new applications in ViMove?
The base model of ViMove includes either the Low Back application or the Running application. Additional applications…
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Why is my data not streaming / flat lining?
If you are not receiving a stream of data to the software this is generally due to…
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How do I recapture a single test during an assessment?
If you wish to recapture a single test in any one of our assessments you can do…
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How do I install ViMove and ViPerform?
To install either ViMove or ViPerform download the installer that will have been sent to you from…