Troubleshooting
-
My sensors are not showing up in the app when I try to pair them with ...
This problem occurs during the sensor fitment process and is commonly a result of the following: Ensure…
-
I am unable to connect my sensors to ViMove2
This problem occurs during the sensor fitment process and is commonly a result of the following: Ensure…
-
My sensors are not showing up on the pairing screen
This problem occurs during the sensor fitment process and is commonly a result of the following: Ensure…
-
My sensors keep disconnecting when I perform an assessment
When performing an assessment, please ensure that you stay within range when performing an assessment: Indoors: Up…
-
I am experiencing intermittent data loss when performing an assessment
When performing an assessment, please ensure that you stay within range when performing an assessment: Indoors: Up…
-
I am experiencing connection difficulties when performing an assessmen...
When performing an assessment, please ensure that you stay within range when performing an assessment: Indoors: Up…
-
My sensors will not turn on
This commonly happens when your sensor battery is flat. Plug your sensors in to your USB cable…
-
My sensors are not charging
This problem commonly occurs when the charging cable is broken or the charging source is not working.…
-
I cannot turn my sensors off
ViMove2 sensors are not designed to turn off manually. They will turn off automatically after 10 minutes…
-
I cannot download ViMove2
Please refer to the following specification requirements to ensure your device can run ViMove2: iPad 4th generation…