• My sensors are not showing up in the app when I try to pair them with ...

  This problem occurs during the sensor fitment process and is commonly a result of the following: Ensure…

  Feb 5, 2020 07:46 PM UTC

• I am unable to connect my sensors to ViMove2

  This problem occurs during the sensor fitment process and is commonly a result of the following: Ensure…

  Feb 5, 2020 08:03 PM UTC

• My sensors are not showing up on the pairing screen

  This problem occurs during the sensor fitment process and is commonly a result of the following: Ensure…

  Feb 5, 2020 08:06 PM UTC

• My sensors keep disconnecting when I perform an assessment

  When performing an assessment, please ensure that you stay within range when performing an assessment: Indoors: Up…

  Feb 5, 2020 08:07 PM UTC

• I am experiencing intermittent data loss when performing an assessment

  When performing an assessment, please ensure that you stay within range when performing an assessment: Indoors: Up…

  Feb 5, 2020 08:08 PM UTC

• I am experiencing connection difficulties when performing an assessmen...

  When performing an assessment, please ensure that you stay within range when performing an assessment: Indoors: Up…

  Feb 5, 2020 08:10 PM UTC

• My sensors will not turn on

  This commonly happens when your sensor battery is flat. Plug your sensors in to your USB cable…

  Feb 5, 2020 08:12 PM UTC

• My sensors are not charging

  This problem commonly occurs when the charging cable is broken or the charging source is not working.…

  Feb 5, 2020 08:12 PM UTC

• I cannot turn my sensors off

  ViMove2 sensors are not designed to turn off manually. They will turn off automatically after 10 minutes…

  Feb 5, 2020 08:13 PM UTC

• I cannot download ViMove2

  Please refer to the following specification requirements to ensure your device can run ViMove2: iPad 4th generation…

  Feb 5, 2020 08:14 PM UTC