Support Center
FAQs
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What happens if there is a connection drop-out between my sensors and ...
If there is a connection drop-out, data will continue to be recorded and stored on the sensor…
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Do you use normative data when comparing a patient’s data to the...
Yes, dorsaVi have collected data for adults between the ages of 18 to 65 to build up…
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Where can I order more Professional Suite consumables, products and de...
dorsaVi Professional Suite consumables, products and devices can be ordered from the dorsaVi Professional Suite online store.…
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Can I perform a Monitoring session if my client does not have an Apple...
Yes. In this instance, the Monitoring session data will be stored on the Professional Suite sensors and…
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How can my clients download the mydorsaVi app?
When the client profile is created, an email will automatically be sent to your client with details…
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How do I download the Professional Suite app?
The Professional Suite app can be downloaded from the Apple App store. To do this, To download…
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Can I email a client’s assessment report?
A client's assessment report can be emailed as a PDF. To do this, select the assessment you'd…
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What do the sensor battery charge indicators mean?
No light colour: Sensor is off. Flashing red: Sensor has between 6% and 19% charge. Flashing Yellow:…
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What is the minimum repetition time for a Professional Suite Run Live ...
The minimum running time for a rep to be recorded in Professional Suite Run is 10 seconds.…
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How does Professional Suite assess sitting quality during a Low Back M...
During a Monitoring session, Professional Suite assesses sitting quality based on the client's prior Low Back Live…