myViSafe Troubleshooting
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The myViSafe App froze and is not responding
If the myViSafe App screen freezes, wait 1 minute then press your device’s home button. If this…
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The myViSafe sensors disconnected during an assessment
If the myViSafe sensors disconnect, during an assessment make sure that the sensors are in close range…
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During an assessment, the employee’s movement pattern doesn̵...
If the movement pattern isn’t reflected correctly in the heatmap on the myViSafe App: You will first…
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The red record button doesn’t come up in the App during an asses...
If the red record button doesn’t come up on the top right hand corner of the myViSafe…
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Cannot Login
Attempt the suggested steps in order, until the issue is resolved: Ensure device is connected to a…
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Sensors won’t calibrate when starting an assessment
Quit the assessment and start again.
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Sensor data is drifting during an assessment
Attempt the suggested steps in order, until the issue is resolved: Quit the assessment and start again OR;…
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Sensor status LED is solid blue
Attempt the suggested steps in order, until the issue is resolved: This may happen if the sensor…